Usability News 112 - Owens: "Trick or Tweet: How Usable is Twitter for First-Time Users?
Justin W. Owens, Kelsi Lenz, and Stephanie Speagle
Summary. Social networking websites have become common tools people use for communication and sharing media such as photos. Currently, one of the most popular social networking websites is Twitter. A usability study was conducted with first-time users to determine ease of use and satisfaction with the site. The evaluation revealed several issues involving signing up for a new account, site terminology, and basic communication."
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