Wednesday, May 16, 2007

How To Keep Hostile Jerks From Taking Over Your Online Community

Thanks to Holly from NTEN for the heads up for this.

How To Keep Hostile Jerks From Taking Over Your Online Community

How To Keep Hostile Jerks From Taking Over Your Online Community

Angry people looking for fights will inevitably try to poison successful Internet communities. Columnist Cory Doctorow looks at ways to remove the poison without killing the discussion too.

By Cory Doctorow, InformationWeek
May 14, 2007
URL: http://www.informationweek.com/story/showArticle.jhtml?articleID=199600005

The Internet Tough Guy is a feature in all Internet social forums. These are people who poison discussions with anger, hatred, and threats. Some are malicious. Some are crazy. Some are just afflicted with a rotten sense of humor. Whatever their motives, they're a scourge. It takes precious little trolling to sour a message-board. A "troll" -- someone who comes onto an online community looking to pick fights -- has two victory conditions: Either everyone ends up talking about him, or no one talks at all. And where two or more trolls gather, they'll egg each other on, seeing who can anger and disrupt the regular message-board posters the most.

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