CRM must deliver cross-channel experience | TMA Resources

CRM must deliver cross-channel experience | TMA Resources: Crossing channels
Speaking to TechTarget, Natarajan, global head of CRM enterprise solutions for Tata Consultancy Services (TCS), said offering a cross-channel experience is one of the greatest challenges that many organizations face.

Numerous studies have indicated that customers now expect organizations to offer services through multiple channels. In addition to traditional forums, such as the telephone and email, clients now want to be able to reach out to a firm via live webchat, text messaging, social media and more. If these options are not available, individuals may feel the organization is not paying sufficient attention to their needs and desires.

Typical Twitter user is a young woman with an iPhone & 208 followers — Tech News and Analysis

Typical Twitter user is a young woman with an iPhone & 208 followers — Tech News and Analysis: witter’s endless funnel of data is producing an equally endless series of studies — including on Twitter itself. The latest study offers fun tidbits about who is using Twitter and why.

In “An Exhaustive Study of Twitter Users Around the World,” analytics firm Beevolve claims to have crunched data from 36 million Twitter profiles. What they found probably corresponds to what you suspected: most Twitter users are young iPhone users from English speaking countries.

Nonprofit Sector “Short on Innovation?” Bull! - NPQ – Nonprofit Quarterly - Promoting an active and engaged democracy.

Nonprofit Sector “Short on Innovation?” Bull! - NPQ – Nonprofit Quarterly - Promoting an active and engaged democracy.: Writing for the Wall Street Journal, Ben Rooney begins a piece on nonprofits using relatively new digital and social media tools made possible by the Internet with this intro: “If big data and other technologies are transforming enterprise, then what effect will they have on the not-for-profit sector? It is an area that is typically strong on good will but short on innovation.” Wow! Mr. Rooney, may we introduce you to the nonprofit sector?

This opening body slam on the sector would be fine if Rooney offered any evidence to support such a generalization, but he doesn’t.

Coding for the community: techie-style philanthropy comes to Manchester | UK news | guardian.co.uk

Coding for the community: techie-style philanthropy comes to Manchester | UK news | guardian.co.uk: Over a warm autumn weekend in Manchester, around 20 designers, coders and lovers of all things techie gathered to share their skills with three local community projects - for free. The 'Good for Nothing' weekender which took place at Madlab last week, aims to help community projects build their profile and equip them for an increasingly competitive funding market.

Not-for-Profit Sector Gets Internet Savvy - Tech Europe - WSJ

Not-for-Profit Sector Gets Internet Savvy - Tech Europe - WSJ: A new breed of organization born in the heart of the digital disruption is using all the tools that the Internet, and in particular social media, afford to drive fundraising, raise awareness and more important, to help boost efficiency, delivering more returns.

The recruitment poster boy for these Young Turks is Charity: water, a campaigning group set up by Scott Harrison, a former nightclub promoter, to bring clean drinking water to the world’s poor. For Mr. Harrison, who built the charity into a multimillion-dollar operation, technology is transformative through its ability to link individual projects to individual supporters.

Crowdfunding 101: A Comparative Look at Kickstarter, Indiegogo and Razoo - NPQ – Nonprofit Quarterly - Promoting an active and engaged democracy.

Crowdfunding 101: A Comparative Look at Kickstarter, Indiegogo and Razoo - NPQ – Nonprofit Quarterly - Promoting an active and engaged democracy.: Crowdfunding 101: A Comparative Look at Kickstarter, Indiegogo and Razoo

It’s Time to Break the Bandwidth Monopoly | Tech News/Trends content from Meetings Net

It’s Time to Break the Bandwidth Monopoly | Tech News/Trends content from Meetings Net: Technology has invaded face-to-face events. If you stand in the back of a breakout session and observe attendee behavior, you’ll see what I mean. Today’s attendee brings a smartphone plus an iPad or laptop to every event. She is a hyper-connected multitasker, a member of the new “on-demand” generation. She expects to be able to check e-mail, post tweets, and stay productive at all times.

Lasa report showcases top digital tips from sector leaders

Lasa report showcases top digital tips from sector leaders: Lasa has launched an online report exploring the potential of technologies for the sector and urged others to share their thoughts.

Titled Digital: What Every Charity Leader Should Know, the report asked 31 relevant parties to summarise their top five digital insights using one digital presentation slide. The report includes contributions from Martha Lane Fox (chair, Go On UK and the UK's digital champion), Nigel Lewis (CEO, AbilityNet), and Karl Wilding (head of foresight, NCVO).