Guest post by Beth Kanter on Conversation Agent
Conversation Agent: How To Fail Your Way To Social Media Success: "two years ago, I made a screencast about Web Analytics for Nonprofits that covered the basics of using google analytics, web metrics, and some nonprofit case studies featuring Laura White and the Idealist. That's just about when I discovered Avinash Kaushik's blog, Occam's Razor and his first book on Web analytics."
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