Failure Shouldn’t be a Dirty Secret | Your Olive Branch News - yobo

Failure Shouldn’t be a Dirty Secret | Your Olive Branch News - yobo: As an example, MOTECH created a mobile application to support community health workers in uploading data—sending alerts when a check-up was needed, medicine should be refilled, etc. They discovered, however, that many people, women especially, didn’t know how to use their phones at a level that the mobile app required. The health workers found the data upload to be cumbersome and time consuming. In hindsight, and perhaps an obvious lesson, that knowing your community and creating systems to reflect their needs is paramount.