Digital technology did not create 'the paperless society' that many had predicted, at least not yet, but it does have people communicating more than ever, according to a new assessment of the impact of information and communications technologies (ICTs).
The study, published today in the Connectedness Series, examines some of the expected outcomes expressed about the widespread use of ICTs in everyday life when these technologies were introduced, and shows that some of them have so far not materialized.
It finds that some of the key outcomes of ICTs are manifested in shifting behavioural patterns, including communication and spending. For example, patterns of communication are changing and people are talking on the phone and using email more than they ever have."
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